Returns & Exchanges

At SBC Skincare, we want you to be completely satisfied with your purchase; if you are not happy with your order, you can return any unused items within 30 days for a full refund. Our goal is to ensure your skin health journey is stress-free, providing a seamless process for all returns and exchanges.

1

Initiate Your Return

Contact our customer care team with your order number and the reason for your return to receive a unique Return Authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all bottles are tightly sealed and protected to prevent damage during transit.

3

Ship the Items

Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center for processing.

4

Receive Your Refund

Once our quality control team inspects the returned products, your refund will be issued to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing