Frequently Asked Questions

Everything you need to know about your SBC Skincare journey.

Are SBC Skincare products suitable for sensitive skin?

Yes, many of our collections are specifically formulated for sensitive skin. We recommend our Aloe Vera or Propolis ranges for their soothing properties, but we always suggest a patch test before full application.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location but generally range from 7-14 business days.

Does SBC Skincare test on animals?

No, we are proudly cruelty-free. We do not test any of our finished products or ingredients on animals, nor do we commission third parties to do so.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. If you are unsatisfied with your purchase, please contact our customer service team to initiate a return or exchange.

Can I track my delivery?

Absolutely. Once your order has been dispatched, you will receive an email notification containing a tracking link to monitor your parcel's progress.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.